What a difference a year makes. That’s how long the restructured Together Scrutiny Groups have been taking an in-depth look at some of our services to make sure they deliver what they promise and how they can be improved.
At a celebration event held earlier this month, the Scrutiny Group members reviewed all the contributions they had made to Together Housing Group over the past 12 months and discussed continuing to check and challenge how Together Housing delivers services.
Over the past year, we’ve undergone a digital revolution as our suite of websites were completely overhauled to create self-service sites and mobile apps to allow customers to manage their tenancies where and when they like.
Our scrutineers and other customers have helped to ensure they were fit for purpose. And what a success they’ve been as over 8000 customers have already signed up.
The members have also scrutinised the considerable donations made by the Newground Together charity over the last few years.
The members were delighted with the range and the impact of the £1.7 million THG donations and the £2.2million of match funding that that attracted has had in the community and made recommendations to ensure any future donations have the maximum impact.
And the Scrutiny Group also looked at our services to vulnerable people and recommended more consistent recording methods and that measures be put in place to ensure appropriate funding is targeted at those who need it most.
Thanks to our 27 customer volunteers for all of their hard work and commitment to scrutiny over the past year and here’s to another good year.
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