Accessibility Statement

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This accessibility statement applies to the Together Housing Group Website (

This website is operated by Together Housing Group. We have made every effort to make our website accessible and easy to use for everyone, whether or not you have any disabilities. Our website has been constructed to conform to W3C Web Design Accessibility Standards.

How accessible this website is

You can magnify the content on this website up to 400% using inbuilt browser features (e.g. CTRL plus/minus sign for PCs or Command plus/minus sign for Macs) and the website has been designed to reflow according to device screen size. Browser plugins (for example A+ FontSize Changer Lite for Chrome) can also increase font size separately to zooming.

The website has been designed to support menu navigation using a keyboard. Keyboard focus provides a visual indicator on the menu elements. Each menu and submenu element can be activated by a combination of tab key, arrow keys and the enter key.

All images on the website have been audited and found to contain meaningful accompanying alt-text or image description, where required.

Our website contains both audio and video content. All audio and video content is accompanied by appropriate transcripts, captioning and audio descriptions (where relevant). To access captions, click on the CC button on the media player toolbar.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We also provide the Recite Me toolbar, that enables a range of accessibility functions, including translation. You can activate the Recite Me toolbar by clicking the icon in the bottom right of each page, or by pressing the button below.

Recite me Accessibility button


Feedback and contact information

Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience.

If you have any problems using this website please contact us via the online form at or by email at

You can also use the above contact details if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille. We aim to get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the online form at or by email at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) via

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland ( who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

Together Housing Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Any non-compliance and exemptions are listed below.

Content that’s not within the scope of the accessibility regulations

Portable Document Format (PDF) and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix historical annual reports published before 23rd September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Existing Video content

We have used pre-existing video on this website. The regulations do not require us to fix issues with video content published before September 23rd 2020. This video contains captions but does not have audio descriptions or a suitable alternative. If you require this content in a different format please contact us.

Third-party content

The best way to learn more about the technical accessibility of a third-party platform is to review the accessibility statement for the platform provided by the supplier searchBOX, a centralised, independent directory of third-party accessibility information is a reliable source of this kind of information.

To help accessibility compliance across the sector, Together Housing Group supports  searchBOX, a centralised, independent directory of third-party accessibility information.

searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem.  Users may directly source third-party accessibility statements using the free searchBOX Finder service.

Together Housing Group encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX Finder Service.

What we’re doing to improve accessibility

Together Housing Group is working with our in house Webmaster to resolve accessibility issues on the website. We are in the process of establishing a disability panel who will assist us in auditing our website and provide us with regular feedback.

Preparation of this accessibility statement

This statement was prepared on 11th June 2021. It was last reviewed on 11th June 2021.

This website was last tested on 11th June 2021 internally by Together Housing Group staff.


Our history

Find out more about the history of Together Housing Group


Our Vision

Find out about our Vision for the future.